Synapse 2.0 FAQ

FAQ

Synapse 2.0 is not working properly on my Mac, how can I fix it?

The following are known bugs and are currently being addressed by the software team:

  • Razer Synapse 2.0 intermittently freezes when modifying settings; status indicates that it is processing (yellow).

    A. Wait for the status indicator to turn green before making any changes in the configurator.
     
  • PC users of Razer Synapse 2.0 might experience blank button assignments, especially for Profiles created in PC and loaded to Mac.

    A. Create new profile in Mac driver.
     

 

Are there any special requirements to install Razer Synapse 2.0?

Razer Synapse 2.0 requires Microsoft .NET Framework 4 to be installed. In preparation for Razer Synapse 2.0, users are encouraged to download and install the .NET Framework 4 through the Microsoft support site at http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17718. This operation may take more than 10 minutes, depending on your internet connection.

If I have more than one Razer Naga, can Razer Synapse 2.0 configure all of them at the same time?

No. Razer Synapse 2.0 currently supports one attached Razer Naga device at one time. Please utilize the profile feature to create different sets of preferences and settings.

I am getting an error screen when I change between Windows user accounts while using Razer Synapse 2.0, help?

This is a known issue and will be resolved in future releases. Razer Synapse 2.0 will automatically download and install new updates as they become available. Until then, please close the Razer Synapse 2.0 program before switching between Windows user accounts.

How do I use the Razer Synapse 2.0 Naga Add On Feature?

As Razer Synapse 2.0 does not save your private account information on the cloud, please sign into the game to let Razer Synapse 2.0 identify your account name. Then, please check the box to activate the Razer Naga Add On feature and identify the game's executable file. Your Razer Naga add on will now automatically sync the next time you log into Razer Synapse 2.0.

How is Razer Synapse 2.0 an evolution of onboard memory?

While Razer Synapse 2.0 and onboard memory are both at its core, storage solutions for custom user settings, Razer Synapse 2.0 is not limited by storage capacity in the same way onboard memory is. This is because Razer Synapse 2.0 saves settings to a cloud, software with virtually infinite expandable memory while a peripheral's onboard memory is limited by hardware.

Furthermore, as Razer Synapse 2.0 is cloud-based software, it is capable of expanding its feature set to include additional future solutions for you, such as storage and syncing of game-specific add-ons.

How does Razer Synapse 2.0 change the way I configure my Razer devices?

Razer Synapse 2.0 was designed to unify your interaction with all your future Razer devices on one single platform. Access and configure all settings on all your Razer devices from just one application. And you never have to manually download and update drivers for each individual Razer product as Synapse 2.0 will automatically sync and update all of them at one go.

Does Razer Synapse 2.0 require an internet connection to function?

Razer Synapse 2.0 has both an online and offline mode. When the user has an active internet connection, Razer Synapse 2.0 will save and sync personal user settings to the cloud in real time. Once the user loses their internet connection, the settings will be retained on the local machine in the offline mode. Users will still be able configure and create new settings in this offline mode and these settings will be cached and stored (on the local machine) until internet connection is restored and it will automatically update to the cloud; providing a seamless user experience.

Will my Razer products require Razer Synapse 2.0 to function?

All Razer products function as plug and play devices. Razer Synapse 2.0 offers a service above and beyond basic functionality to enhance your Razer product's capabilities. This includes features like configuring and saving macros, key binds, and preference settings. Razer Synapse 2.0 also maintains your devices in optimal condition by automatically updating and downloading driver and firmware updates, in addition to its cloud-syncing ability.

Razer Synapse 2.0 is not compulsory software to get your Razer peripherals working - but it is advisable if you want to get the best out of them.

How much does Razer Synapse 2.0 cloud service cost to use?

Absolutely nothing. Razer Synapse 2.0 is core software to support all future Razer products, so it is instantly yours as soon as you purchase a next-generation Razer weapon. If you're interested to use Razer Synapse 2.0 with current Razer devices, please view this current product compatibility list to see if yours will be Synapse 2.0 enabled.

Which devices are supported?

Razer Synapse 2.0 will support all next generation Razer products. Look out for the Synapse 2.0 icon on product boxes!

Will there be support for other legacy products?

Synapse 2.0 architecture enables real time updating and opens the door to backward compatibility with Razer legacy products.

Which operating systems does it support?

Synapse 2.0 currently supports 32-bit and 64-bit versions of Windows 7 and Windows Vista, the 32-bit version of Windows XP.
Synapse 2.0 also supports OS X 10.6 Snow Leopard and OS x 10.7 Lion on the Mac platform.

Does Razer Synapse 2.0 require the user to login every time in order to configure their settings?

Yes, but you can simply bypass this if you checkmark "stay logged in" on the login screen. The next time Synapse 2.0 boots up, it'll keep you logged in and won't prompt the sign-in dialog.

I have comments and suggestions that might be helpful to Synapse 2.0, how do I contact Razer?

Please send Synapse 2.0 related comments, concerns and other suggestions to synapse2@razerzone.com.

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