Official Razer Store - Shipping Guide - Razer Online Store (United States)

SHIPPING GUIDE

  1. Shipping Destinations
  2. Same Day Shipping
  3. Delivery Times & Shipping Rates
  4. Duties & Import Taxes
  5. Product Availability
  6. Undeliverable Packages


Shipping Destinations

While we are trying to reach all our customers and fans in every corner of the world, security and warranty issues prevent us from doing so at this point. We currently ship to the following countries:

North America
  United States
  Canada
Europe
  United Kingdom
  Metropolitan France
  Deutschland
  Italia
  Continente España

Other countries we ship to in Europe
  Österreich
  Belgique
  Croatia
  Cyprus
  Czech Republic
  Denmark
  Estonia
  Finland
 
  Greece
  Hungary
  Ireland
  Latvia
  Luxembourg
  Malta
  Mainland Netherlands
  Norway
  Poland
  Continental Portugal
  Slovakia
  Slovenia
  Sweden
  Schweiz
Asia Pacific + Oceania
  Singapore
  Malaysia
  New Zealand
  Brunei
  Australia
  대한민국(South Korea)
  日本 (Japan)
  香港 (Hong Kong)
  臺灣 (Taiwan)


Same Day Shipping

Place your order before 11am (CDT) and enjoy same business day shipping on available products.

  • Same day shipping is only applicable on orders made by 11am (CDT) from Monday to Friday. Orders made on public holidays are shipped the following business day.
  • Orders placed after 11am (CDT) are shipped the following business day. Payment must also be approved by 11am (CDT) to qualify.
  • The delivery address on the order must be accurate.
  • If there is an unexpected demand for a product, the shipment could be delayed.
While we will make all reasonable efforts to meet our "same day" shipping commitment, it is not guaranteed. Same day shipment means your order will leave our warehouse on the day the order is placed. Delivery times vary according to the option chosen.



Delivery Times & Shipping Rates

United States & US Territories
Standard 3 to 5 business days after shipping,
based on distance

From US$13.90
Canada
Standard 3 to 7 business days after shipping

From CA$34.90
Upgrade Express 2 to 3 business days after shipping

From CA$33.90
International Postal 2 to 3 weeks after shipping, no tracking

From CA$14.90

The cost of shipping depends on the selected method. You can select the shipping method and review your shipping costs before you complete your purchase.

The estimated delivery time depends on the shipping method you choose during checkout, you should use our Shipping Estimation Tool on the Cart page to get a more accurate cost of shipping for you. Please note that your order will only be shipped when all items ordered are available.

After you place your order, you will receive an Order Acknowledgement email confirming your order details. Once your items are shipped, you will receive a Shipment Notification email with carrier and tracking information. You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.



Duties & Import Taxes

Please note: You must comply with the laws and regulations of the destination country your order is shipped to. Orders shipped outside the United States may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country, and the recipient will be responsible for those charges. Razer is unable to calculate and disclose the additional costs that may be imposed and we advise you to contact the destination country’s customs office for more information. Should customs clearance be required, it may cause delays beyond the original estimated delivery date given to you.



Product Availability

Product availability states an estimate of when the item will be prepared for shipment from our warehouse. The item(s) in your order will only ship once all items are ready for shipment.



Undeliverable Packages

When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.



Related Links
Returns & Refunds | Why buy from RazerStore | Warranty | Newsletter


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