Location
US & Canada
Asia-Pacific
中国
香港
日本
한국
台灣
Australia
Россия
United Kingdom
Deutschland
France
Italia
España
1. Shipping destinations While we are trying to reach all our customers and fans in every corner of the world, security and warranty issues prevent us from doing so at this point. We currently ship to the following countries:
European Razer customers, please be informed that shipping rates for EU are fixed for respective countries and will be calculated for you at checkout. We will gladly replace any product with a manufacturing defect for the full warranty period of that product. Product warranties are as follows.
Should you encounter any problems with your Razer product or any difficulty in downloading or installing the driver, please submit an email to techsupport@razersupport.com. To allow for more efficient assistance, please be sure to note the product you are having trouble with and give us an accurate description of your problem. The support team will get back to you within two business days.
Our Returns & Refund Policy is limited to products purchased directly from our online Razer Store and the procedure for returns must be initiated within 30 days on all peripherals and 14 days on computer and gaming systems from the date the item was purchased. Please note that for items purchased from other retailers, we can only assist in warranty support.
In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within 30 days of your receipt of the said product. The product must be returned to Razer in its original packaging and condition.
Orders made before 11am CET from Europe leave our warehouse the same working day (Monday to Friday, excluding public holidays), subject to delays and unforeseen circumstances. Once your order is sent out, you will receive an email with the delivery service provider and tracking number.
We use DHL Express Delivery for all countries expect Netherlands where we use Selektvracht Express Delivery. Please note that your order will only be shipped when all items ordered are available.
The customs departments at various country checkpoints may apply taxes to orders. Razer is not responsible for the implementation of these taxes and is unable to determine how much they may be.
When products are shown as back order, you will still be able to add them to cart if you see the "Add to Cart" button. Please be duly informed that shipping will only proceed once all products in your order/s are in stock.
When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package. |
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