Razer

While we are trying to reach all our customers and fans in every corner of the world, security and warranty issues prevent us from doing so at this point. We currently ship to the following countries:

Our Returns & Refund Policy is limited to products purchased directly from our online Razer Store and the procedure for returns must be initiated within 30 days on all peripherals and 14 days on computer and gaming systems from the date the item was purchased. Please note that for items purchased from other retailers, we can only assist in warranty support.

In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within 30 days of your receipt of the said product. The product must be returned to Razer in its original packaging and condition.

Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx).

Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Orders made before 11am CET from Europe leave our warehouse the same working day (Monday to Friday, excluding public holidays), subject to delays and unforeseen circumstances. Once your order is sent out, you will receive an email with the delivery service provider and tracking number.

We use DHL Express Delivery for all countries expect Netherlands where we use Selektvracht Express Delivery. Please note that your order will only be shipped when all items ordered are available.

Austria	Up to 2 business days after shipping
Belgium	Up to 1 business day after shipping
Czech Republic	Up to 4 business days after shipping
Denmark	Up to 2 business days after shipping
Estonia	Up to 3 business days after shipping
Finland	Up to 4 business days after shipping
France	Up to 3 business days after shipping
Germany	Up to 2 business days after shipping
Greece	Up to 5 business days after shipping
Hungary	Up to 3 business days after shipping
Ireland	Up to 2 business days after shipping
Italy	Up to 4 business days after shipping
Latvia	Up to 4 business days after shipping
Liechtenstein	Up to 2 business days after shipping
Lithuania	Up to 4 business days after shipping
Luxembourg	Up to 1 business day after shipping
Monaco	Up to 3 business days after shipping
Netherlands	Up to 1 business day after shipping
Norway	Up to 4 business days after shipping
Poland	Up to 3 business days after shipping
Portugal	Up to 3 business days after shipping
Slovenia	Up to 3 business days after shipping
Spain	Up to 3 business days after shipping
Sweden	Up to 3 business days after shipping
Switzerland	Up to 2 business days after shipping
United Kingdom	Up to 3 business days after shipping

The customs departments at various country checkpoints may apply taxes to orders. Razer is not responsible for the implementation of these taxes and is unable to determine how much they may be.

When products are shown as back order, you will still be able to add them to cart if you see the "Add to Cart" button. Please be duly informed that shipping will only proceed once all products in your order/s are in stock.

When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.

Related Link: Warranty Terms