Razer

While we are trying to reach all our customers and fans in every corner of the world, security and warranty issues prevent us from doing so at this point. We currently ship to the following countries:

We will gladly replace any product with a manufacturing defect for the full warranty period of that product.  Product warranties are as follows.

Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 30 days on all peripherals and 14 days on computer and gaming systems from the date the item was purchased. Please note that for items purchased from other retailers, we can only assist in warranty support.

In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within 30 days of your receipt of the said product. The product must be returned to Razer in its original packaging and condition.

Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx).

Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Orders made before 11am CDT from North America leaves our warehouse the same day (excluding weekend and public holidays). Once your order is sent out, you will receive an email with the delivery service provider and tracking number.

United States & US Territories
Standard	1 to 5 business days after shipping, based on distance
Upgrade	2 to 3 business days after shipping, delivery by end of day
Upgrade Express	1 to 2 business days after shipping, delivery by 3pm
Economy Postal	Up to 7-10 business days within the US Up to 6-8 weeks for APO/FPO* address

Canada
Standard	3 and 7 business days after shipping
Upgrade Express	2 and 3 business days after shipping
International Postal	2 to 3 weeks after shipping, no tracking

Shipping costs depend on the shipping method. You can select the shipping method and review your shipping costs before you complete your purchase. The estimated delivery time depends on the shipping method you choose during checkout, you should use our Shipping Estimation Tool on the Cart page to get a more accurate cost of shipping for you. Please note that your order will only be shipped when all items ordered are available.

*Note that APO/FPO deliveries can take up to 6-8 weeks depending on local conditions at destination. Forwarding services use US Postal Service (USPS) to deliver to APO/FPO addresses, and USPS package tracking is not available to final destination.

The customs departments at various country checkpoints may apply taxes to orders. Razer is not responsible for the implementation of these taxes and is unable to determine how much they may be.

When products are shown as back order, you will still be able to add them to cart if you see the "Add to Cart" button. Please be duly informed that shipping will only proceed once all products in your order/s are in stock.

When the carrier returns an undeliverable package to us, a full refund inclusive of shipping charges is issued. To purchase items that were undeliverable, a new order will have to be placed. Please make sure your address is correct before confirming your order. If making a purchase for someone else as a gift, it might be a good idea to notify him/her about the impending delivery to minimize confusion which might lead to a refusal of the package.