I am in Europe, can I purchase?
Yes you can. We take European orders through our http://eu.razerzone.com website. Our EU store ships to Austria, Belgium, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. If you reside in Europe and intend to make a purchase, visit http://eu.razerzone.com.

Is your website secure?
Razer takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner or upper-right corner of your browser during each of the pages of the checkout process.

What payment methods do you accept?
We currently accept Visa, MasterCard, American Express and Discover for US orders.

PayPal Express for international orders.

How do I use a discount code?
If you have a discount code, please key in the code at the "Cart" page. Sometimes, you may have to log into your account for the code to work. Once you enter the code, click the "Apply Coupon" button to receive your discount.

Can I reserve an out-of-stock Razer product?
Unfortunately, you can't. We replenish our stocks frequently. Therefore, please visit our web site for future updates. Below are the some stock statuses you will see on Razerzone.com:

" 'In Stock. Ships direct from Razer' - Item available for purchase.
" 'Available again soon' - Item currently out-of-stock. Will be available again shortly.
" 'Out of Stock' - Item currently out-of-stock and is temporarily unorderable.

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Can I make changes to my order after it has already been placed?
Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us at orders@razerzone.com to request a change to your order, and we will see if we can catch it before it ships.

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How do I cancel my order?
To cancel an order, simply email orders@razerzone.com to request the cancellation of your order. Please be sure to include the SALES ORDER # in either the subject line or body of your email. If your order has already shipped, you will be given instructions on how to return the order to us. Once we receive your order back to our warehouse, your credit card will be refunded less the original shipping charges.

I own a retail store. How do I become a Razer dealer?
If you are interested in selling Razer products in your store, please get in touch with one of our wholesale account managers @ Razer Resellers.

Back to Top Can I change the information on my Razerzone account?
You sure can. To make any changes to your account just log in to your Razerzone account and then go to your "My Profile" page where you be able modify everything except for your username, password, and address.

Can I come buy Razer products directly from your warehouse?
Unfortunately, we are not currently set up to process orders directly at our warehouse.

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What are my shipping options?
Orders are shipped via UPS or US Postal Service with the options listed below. Please allow 1 to 2 business days for processing of orders.

Orders Within The U.S.

UPS Ground (2-5 business days)
Full door-to-door tracking. UPS Ground/Home Delivery is not offered for non-contiguous U.S. states, U.S. territories, or P.O. boxes.

UPS 2 Day (2 business days)
Full door-to-door tracking. 2-day shipping is not offered for P.O. boxes. Please allow an additional 1 business day for processing.

UPS Next Day (1 business day)
Full door-to-door tracking. Overnight shipping is not offered for P.O. boxes. Please allow an additional 1 business day for processing.

USPS Priority Mail (3-7 business days)
Priority Mail is only offered for P.O., A.P.O., and F.P.O. boxes and non-contiguous U.S. states and territories. This service has limited tracking.
International Orders

USPS International Priority Mail (7-14 business days)
Full door-to-door tracking.
PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY'S CUSTOMS DEPARTMENT.

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How much will shipping cost me?
At Razerzone, we offer a variety of options for shipping your package (see above). If you are in a hurry and need your gaming peripherals right away, we can do that. If you are not in a huge hurry and would prefer a slower and cheaper method, we can do that too.

To figure out how much shipping will cost for your order, just click on the "Calculate Shipping" button in the checkout process to see the costs for the various available shipping methods.

Will there be customs fees applied to my international order?
International orders may have additional fees applied to them by the receiving country's (your country's) customs agency. Unfortunately, Razer has nothing to do with these fees and is not able to estimate fees or determine whether or not there will be any. To learn more about your country's customs fees and any other import duties/taxes, we recommend contacting your country's customs agency.

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How do I track my order?
To track your order you can go to http://www.razerzone.com/orderstatus/ and fill in your order number and email address.

Alternatively, you can log in to your Razerzone account. Once you are logged in, you can go to your 'My Orders' to view your order history. If your order has shipped, you will see a tracking link that will allow you to track your package. Please note that if you selected a shipping option during the checkout process that does not have tracking (such as UPS International Mail), you will not see a tracking link in your order details. Tracking results can take 24 hours to update from the time of shipment. You can also track the shipment of your package by clicking on the tracking link that was included in your order shipment confirmation email.

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What is your return policy?
We stand behind our products and are confident that you will be satisfied with your purchase. If for any reason you are not happy with the Razer product you received, simply send an email to techsupport@razersupport.com to request return instructions. Please be sure to include your SALES ORDER # in either the subject line or body of your email.
Our Returns & Refund Policy is limited to products purchased directly from our online Razer Store and the procedure for returns must be initiated within 30 days from the date the item was purchased. Please note that for items purchased from other retailers, we can only assist in warranty support.

Who pays for return shipping?
If the return is due to a mistake on our part (i.e. we shipped you the wrong Razer product or the product has a defect), we will reimburse you for the return shipping costs as long as you use a standard shipping method. If you are returning a product because you are not happy with it or want to exchange it for a different one, then you are responsible for the shipping costs. Before you ship anything back to us, please email techsupport@razersupport.com first so we can provide you with complete return instructions. Also, make sure you include your SALES ORDER# in the email.

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How long does it take for my return to be processed?
Please allow up to 2 weeks for us to process your return.

What are the warranty terms?
We will gladly replace any product with a manufacturing defect for the full warranty period of that product. Product warranties are as follows.

Razer Wired Mice 2 years
Pro|Click wireless mice 1 year
Razer Keyboards 1 year
Razer Headsets 1 year
Pro | Tones 6 months
Razer Audio Products 1 year
Razer Gaming Surfaces 6 months
Razer Accessories 6 months

Should you encounter any problems with your Razer product or any difficulty in downloading or installing the driver, please submit an email to techsupport@razersupport.com. To allow for more efficient assistance, please be sure to note the product you are having trouble with and give us an accurate description of your problem. The support team will get back to you within two business days.

If you are a US or Canadian customer, you may also contact us at (888) 697-2037. Phone support hours are 8:00am to 5:00pm PST/PDT, Monday through Friday, excluding major USA holidays.

What is your privacy policy?
To view our privacy policy, click here.

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