Razer

Warranty

Razer Extended Limited Warranty for Razer Blade (“Extended Limited Warranty”)
Terms & Conditions

  1. What does this Extended Limited Warranty cover?
  2. What is the Extended Limited Warranty Period?
  3. What does this Extended Limited Warranty not cover?
  4. What are Razer’s obligations under this Extended Limited Warranty?
  5. Help Resources.
  6. How to make an Extended Limited Warranty Claim.
  7. Returns Not Covered by this Extended Limited Warranty
  8. Software/Data Backup.
  9. Entire Warranty.
  10. Limitation of Liability.
  11. Cancellation.
  12. General.

How Consumer Rights Affect this Extended Limited Warranty

FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS EXTENDED LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. NOTHING IN THIS PLAN SHALL PREJUDICE CONSUMER RIGHTS GRANTED BY APPLICABLE MANDATORY LAWS, INCLUDING CONSUMER’S RIGHT TO THE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF TOTAL OR PARTIAL NON-PERFORMANCE OR INADEQUATE PERFORMANCE BY RAZER OF ANY OF ITS CONTRACTUAL OBLIGATIONS.

1. What does this Extended Limited Warranty cover?

This Extended Limited Warranty covers only a validly purchased Razer Blade, excluding the Razer Blade Battery (“Product”). Razer warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Extended Limited Warranty Period (as defined below).

2. What is the Extended Limited Warranty Period?

This Extended Limited Warranty begins on the expiry of the Limited Warranty of the Product (which is one (1) year commencing upon the date of retail purchase) and lasts for one (1) year (“Extended Limited Warranty Period”).

3. What does this Extended Limited Warranty not cover?

This Extended Limited Warranty does not cover:

  • software, including (without limitation) (i) the operating system and software added to the Razer-branded hardware products through our factory-integration system, (ii) third-party software, or (iii) the reloading of software, software configurations or any data files;
  • non-Razer branded products and accessories, even if packaged and sold with the Product;
  • problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
  • damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;
  • claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters;
  • claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;
  • Products with a serial number or date stamp that has been altered, obliterated or removed;
  • Products for which Razer will not receive payment; or
  • cosmetic damage and normal wear and tear, including (without limitation), scratches, dents and chips.

Razer does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Razer, assume the entire cost of all necessary servicing or repair.

4. What are Razer’s obligations under this Extended Limited Warranty?>

If an eligible claim on the Extended Limited Warranty is received by Razer within the applicable Extended Limited Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online Razer Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer's current Product range. Razer has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the Extended Limited Warranty Period, whichever is longer.

5. Help Resources.

Before lodging a claim on this Extended Limited Warranty, please review the online help resources at www.razersupport.com. If the Product is still not functioning properly after making use of these resources, please contact Razer through www.razersupport.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Extended Limited Warranty claim is lodged.

6. How to make an Extended Limited Warranty Claim.

If your Product is still under coverage of your original Limited Warranty term, please follow the steps detailed at warranty.razerzone.com. If your product is under the Extended Limited Warranty Period, please follow the steps below:

  • Go to www.razersupport.com/email to obtain a Return Merchandise Authorization Number (“RMA Number”) and Razer support address.
  • Note the RMA Number in a visible place on the outside of the package.
  • Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please visit http://www.razerzone.com/warranty for examples of a Valid Proof of Purchase.
  • Send the Product with RMA Number and Valid Proof of Purchase to the Razer support address provided by Razer customer support.

DO NOT SEND RAZER ANY PRODUCT WITHOUT A VALID RMA NUMBER.

We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Extended Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Razer, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Extended Limited Warranty, Razer will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to Razer when the Product is received by Razer and Razer shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Razer reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

7. Returns Not Covered by this Extended Limited Warranty

If Razer receives a Product from you that does not meet the requirements of this Extended Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Extended Limited Warranty Period, or (d) does not have a defect covered by this Extended Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by Razer prior to the Product being returned to you.

8. Software/Data Backup.

Repair of the Product may result in loss of data. It is solely your responsibility to complete a backup of all existing data, software, and programs on the Product before returning the Product or receiving technical assistance services from Razer (including telephone support). RAZER WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under no circumstances will Razer be responsible for any loss of data, software, or programs, even if Razer technicians have attempted to assist you with your backup, recovery or similar services. Any such assistance is beyond the scope of this Extended Limited Warranty. Following service under this Extended Limited Warranty, your Product may be returned to you as configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other data, software and programs.

9. Entire Warranty.

ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Extended Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. No Razer supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Extended Limited Warranty or to make any representation whatsoever.

10. Limitation of Liability.

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL RAZER BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (OTHER THAN PERSONAL INJURY DAMAGES), HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN IF RAZER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL RAZER’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Extended Limited Warranty fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

11. Cancellation.

You may cancel this Extended Limited Warranty at any time for any reason. If you decide to cancel, contact Razer either by phone at 855-872-5233 or email at www.razersupport.com/email. A copy of the Extended Limited Warranty’s original proof of purchase must accompany your notice. If you cancel within thirty (30) days of your purchase, you will receive a full refund less the value of any service provided under the Extended Limited Warranty. If you cancel more than thirty (30) days after your purchase of this Extended Limited Warranty, you will receive a pro rata refund of the original purchase price, based on the percentage of the unexpired Extended Limited Warranty Period or the value of any service provided to you under the Extended Limited Warranty, less a cancellation fee of twenty-five US dollars (US$25) or ten percent (10%) of the pro rata amount, whichever is less. Unless applicable law provides otherwise, Razer may cancel this Extended Limited Warranty if service parts for the Products become unavailable, upon thirty (30) days prior written notice. If Razer cancels this Extended Limited Warranty, you will receive a pro rata refund for the Extended Limited Warranty’s unexpired Extended Limited Warranty Period.

12. General.

This Extended Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Extended Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the reseller. This Extended Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No Razer reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Extended Limited Warranty. If any term of this Extended Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

This Extended Limited Warranty is being offered to you by:
Razer Inc
2035 Corte Del Nogal #101
Carlsbad, CA 92011
Phone Number: +1 (855)872-5233
E-mail: systems@razersupport.com

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